Aroha Residency - Privacy Policy

1. Personal Information

We collect basic information from guests such as name, phone number, email, address, and government ID for check-in and booking purposes.

2. Booking & Payments

Guest details and payment information are used only to confirm reservations and complete billing.

3. Use of Information

Your information is used to provide services, manage reservations, improve guest experience, and maintain safety and security.

4. ID Proof Requirement

All guests must provide valid Government ID at the time of check-in as per hotel and local regulations.

5. Information Sharing

We do not sell or misuse guest information. Details may only be shared with payment providers, law-enforcement (if required), or for legal compliance.

6. Data Protection

We take reasonable steps to keep guest information secure and restrict access to authorized hotel staff only.

7. Retention of Records

Guest records are maintained only for the period required for operational and legal purposes. After that, information is safely deleted.

8. Security & Safety

For safety of all guests, the property may use CCTV in common areas. This footage is used only for security purposes.

9. Website / Online Bookings

If you book through our website or third-party platforms, some information may be collected automatically, like device type or basic analytics.

10. Guest Rights

Guests can request access, correction, or removal of their personal information (subject to legal requirements).

11. Policy Updates

Aroha Residency may update this policy from time to time. The latest version will always be available on our website or at the front desk.